Community Resilience

Emergency Contacts:

In the event of an emergency where there is a threat to life, or the house is likely to flood call 999

· LB Croydon switchboard - 020 8726 6000 (nb during 'out of hours', when it says switchboard is now closed, hang on, it might take a while but someone will answer).

· Surrey CC switchboard - 03456 009 009

· Emergency Services (Police, Fire Brigade, Ambulance) - 999

· Environment Agency Floodline - 0345 988 1188

· Environment Agency Hotline 0800 80 70 60

· Power cuts and electricity problems (new national number) - 105

· Sutton & East Surrey Water 24hr Emergency Line - 01737 772000

· Thames Water Leakline - 0800 714 614

· Thames Water Sewerage - 0845 9200 888

· Thames Water Sewer Flooding 0845 9200 800

· National Grid (Gas emergency) - 0800 111 999

· NHS Direct - dial 111

· Anti-terrorist hotline - 0800 789 321.

· UK Power Networks (emergencies and power cuts) - 0800 316 3105

If you have a dependency or extra need during disruption, use the “Priority Service Register”; https://www.ukpowernetworks.co.uk/power-cut/priority-services-register

If the sewers are surcharging call the utility company, Thames Water.

TW flood advice

Additional useful information

Blockages;

https://www.thameswater.co.uk/be-water-smart/Bin-it/Blockages/Blockages-at-home

https://www.thameswater.co.uk/be-water-smart/Bin-it/whats-blocking-the-drains

https://www.thameswater.co.uk/be-water-smart/Bin-it/Whats-a-fatberg

https://www.thameswater.co.uk/be-water-smart/Bin-it/how-thames-is-tackling-fatbergs

Flooding;

https://www.thameswater.co.uk/help-and-advice/drains-and-sewers/sewer-flooding-who-to-contact

https://counterscreek.thameswater.co.uk/What-were-doing/What-weve-done/Sustainable-drainage-systems

https://sustainability.thameswater.co.uk/Providing-sustainable-drainage/Surface-water-management

https://corporate.thameswater.co.uk/Media/News-releases/Thames-Water-to-tackle-climate-change-and-future-flood-risk-by-creating-60-million-of-green-spaces

Emergency resilience plans, what to do in case of emergency.

Flood evacuation checklist

Floods and Electricity

Key agencies and contact numbers

BE PREPARED SURREY

Surrey Local Flood Risk Management Strategy (2017-2032)

emergency numbers

South of catchment (Caterham on the Hill, Chaldon)

https://www.surreycc.gov.uk/people-and-community/emergency-planning-and-community-safety/emergency-planning/prepare-for-emergencies

FLAG emergency plan... To follow

If the highway is flooded call the highway emergency No 0300 200 1003

BE PREPARED CROYDON

Croydon Local Flood Risk Management Strategy (2015-2020)

North of catchment (Old Coulsdon)

Croydon multi-agency flood plan…
https://www.croydon.gov.uk/sites/default/files/articles/downloads/Flood%20Response%20Plan.pdf

https://www.croydon.gov.uk/community/emergencies

https://www.croydon.gov.uk/community/emergencies/our-plans

https://www.croydon.gov.uk/community/emergencies/community-resilience

FLAG emergency plan... To follow

If the highway is flooded call the highway emergency No 020 8726 6000