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Community Resilience

Emergency Contacts:

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In the event of an emergency where there is a threat to life, or the house is likely to flood call 999

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·      LB Croydon switchboard - 020 8726 6000 (nb during 'out of hours',   when it says switchboard is now closed, hang on, it might take a while but someone will answer).

·      Surrey CC switchboard - 03456 009 009

·      Emergency Services (Police, Fire Brigade, Ambulance) - 999

·      Environment Agency Floodline - 0345 988 1188

·      Environment Agency Hotline 0800 80 70 60

·      Power cuts and electricity problems (new national number) - 105

·      Sutton & East Surrey Water 24hr Emergency Line - 01737 772000 

·      Thames Water Leakline - 0800 714 614

·      Thames Water Sewerage - 0845 9200 888

·      Thames Water Sewer Flooding 0845 9200 800

·      National Grid (Gas emergency) - 0800 111 999

·      NHS Direct - dial 111

·      Anti-terrorist hotline - 0800 789 321.

·      UK Power Networks (emergencies and power cuts) - 0800 316 3105

If you have a dependency or extra need during disruption, use the “Priority Service Register”; https://www.ukpowernetworks.co.uk/power-cut/priority-services-register 

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If the sewers are surcharging call the utility company, Thames Water.

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TW flood advice

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Additional useful information

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Blockages;

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https://www.thameswater.co.uk/be-water-smart/Bin-it/Blockages/Blockages-at-home

https://www.thameswater.co.uk/be-water-smart/Bin-it/whats-blocking-the-drains

https://www.thameswater.co.uk/be-water-smart/Bin-it/Whats-a-fatberg

https://www.thameswater.co.uk/be-water-smart/Bin-it/how-thames-is-tackling-fatbergs

 

Flooding;

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https://www.thameswater.co.uk/help-and-advice/drains-and-sewers/sewer-flooding-who-to-contact

https://counterscreek.thameswater.co.uk/What-were-doing/What-weve-done/Sustainable-drainage-systems

https://sustainability.thameswater.co.uk/Providing-sustainable-drainage/Surface-water-management

https://corporate.thameswater.co.uk/Media/News-releases/Thames-Water-to-tackle-climate-change-and-future-flood-risk-by-creating-60-million-of-green-spaces

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Emergency resilience plans, what to do in case of emergency.

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Flood evacuation checklist

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Floods and Electricity

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Key agencies and contact numbers

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BE PREPARED SURREY 

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Surrey Local Flood Risk Management Strategy (2017-2032)

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emergency numbers

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South of catchment (Caterham on the Hill, Chaldon)

https://www.surreycc.gov.uk/people-and-community/emergency-planning-and-community-safety/emergency-planning/prepare-for-emergencies

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FLAG emergency plan... To follow

If the highway is flooded call the highway emergency No 0300 200 1003

 

BE PREPARED CROYDON

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Croydon Local Flood Risk Management Strategy (2015-2020)

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North of catchment (Old Coulsdon)

Croydon multi-agency flood plan…
https://www.croydon.gov.uk/sites/default/files/articles/downloads/Flood%20Response%20Plan.pdf

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https://www.croydon.gov.uk/community/emergencies

https://www.croydon.gov.uk/community/emergencies/our-plans

https://www.croydon.gov.uk/community/emergencies/community-resilience

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FLAG emergency plan... To follow 

If the highway is flooded call the highway emergency No 020 8726 6000

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