Community Resilience
Emergency Contacts:
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In the event of an emergency where there is a threat to life, or the house is likely to flood call 999
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· LB Croydon switchboard - 020 8726 6000 (nb during 'out of hours', when it says switchboard is now closed, hang on, it might take a while but someone will answer).
· Surrey CC switchboard - 03456 009 009
· Emergency Services (Police, Fire Brigade, Ambulance) - 999
· Environment Agency Floodline - 0345 988 1188
· Environment Agency Hotline 0800 80 70 60
· Power cuts and electricity problems (new national number) - 105
· Sutton & East Surrey Water 24hr Emergency Line - 01737 772000
· Thames Water Leakline - 0800 714 614
· Thames Water Sewerage - 0845 9200 888
· Thames Water Sewer Flooding 0845 9200 800
· National Grid (Gas emergency) - 0800 111 999
· NHS Direct - dial 111
· Anti-terrorist hotline - 0800 789 321.
· UK Power Networks (emergencies and power cuts) - 0800 316 3105
If you have a dependency or extra need during disruption, use the “Priority Service Register”; https://www.ukpowernetworks.co.uk/power-cut/priority-services-register
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If the sewers are surcharging call the utility company, Thames Water.
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Additional useful information
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Blockages;
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https://www.thameswater.co.uk/be-water-smart/Bin-it/Blockages/Blockages-at-home
https://www.thameswater.co.uk/be-water-smart/Bin-it/whats-blocking-the-drains
https://www.thameswater.co.uk/be-water-smart/Bin-it/Whats-a-fatberg
https://www.thameswater.co.uk/be-water-smart/Bin-it/how-thames-is-tackling-fatbergs
Flooding;
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https://www.thameswater.co.uk/help-and-advice/drains-and-sewers/sewer-flooding-who-to-contact
https://counterscreek.thameswater.co.uk/What-were-doing/What-weve-done/Sustainable-drainage-systems
https://sustainability.thameswater.co.uk/Providing-sustainable-drainage/Surface-water-management
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Emergency resilience plans, what to do in case of emergency.
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Key agencies and contact numbers
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BE PREPARED SURREY
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Surrey Local Flood Risk Management Strategy (2017-2032)
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South of catchment (Caterham on the Hill, Chaldon)
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FLAG emergency plan... To follow
If the highway is flooded call the highway emergency No 0300 200 1003
BE PREPARED CROYDON
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Croydon Local Flood Risk Management Strategy (2015-2020)
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North of catchment (Old Coulsdon)
Croydon multi-agency flood plan…
https://www.croydon.gov.uk/sites/default/files/articles/downloads/Flood%20Response%20Plan.pdf
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https://www.croydon.gov.uk/community/emergencies
https://www.croydon.gov.uk/community/emergencies/our-plans
https://www.croydon.gov.uk/community/emergencies/community-resilience
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FLAG emergency plan... To follow
If the highway is flooded call the highway emergency No 020 8726 6000