OCRA
OLD COULSDON RESIDENTS'
ASSOCIATION

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If a drain is blocked or not working as intended, PLEASE report it directly to those responsible, over and over if necessary, it's dysfunction might not necessarily affect you but the cumulative effect downhill could be devastating.
 

If the problem relates to the surface water infrastructure (blocked road gullies, overwhelmed soakaways, highway flooding) please use the Council website to report the 'fault'.

 

Get an incident number, if no action is taken after 28 days, make a Stage 1 Complaint, if you're not satisfied after 10 working days (Surrey) or 20 working days (Croydon), make a Stage 2 Complaint, if you're still not satisfied after Stage 2, consider escalating your complaint to the Local Government Ombudsman.
 

Surrey

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https://www.surreycc.gov.uk/council-and-democracy/contact-us/roads-and-transport

 

Email contact.centre@surreycc.gov.uk

 

https://www.surreycc.gov.uk/your-council/complaints-comments-and-compliments/all-other-council-services/how-to-make-a-complaint

 

Croydon

 

https://www.croydon.gov.uk/environment/flood-water/flood-report

 

Tel No… 020 8726 6000

 

https://www.croydon.gov.uk/democracy/feedback/complaints-procedure/make

 

LGO

 

https://www.lgo.org.uk/make-a-complaint

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If you experience problems with the sewer system (blocked drains, burst manholes, foul flooding) please report the fault using the Thames Water website.

(nb if your 'waste' is combined with a few neighbours (even if on your land), save your money and don't get your own rodding kit out, call Thames Water – we are paying them to dispose of waste.

Under the Transfer of Sewers Act 2011 (following the Pitt review), combined sewers are the utility companies’ responsibility; you're responsible only for your private section).

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